Terms of Service and Privacy Policy
Terms of Service
By using the site, the following website terms apply.
This website is operated by Martina Tomis. Throughout the site, the terms “we”, “us” and “our” refer to me. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Squarespace. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy - see below.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
General conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Changes to the services and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
After placing your order (paying for it), you can’t cancel the order. We do print on demand and therefore can’t accept order cancellations.
Products and services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Links to a third party content
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Errors
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Prohibited use
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Warranty and limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify, defend and hold harmless Martina Tomis and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Portugal.
Changes to TOS
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact
Questions about the Terms of Service should be sent to us using our contact form.
Shippment
Our packages are produced by our partner lab and then shipped by us from Czech Republic or Portugal.
Shipping times are approximate and depend on where your country is located, your postal office, and custom practices.
You will be responsible for paying any additional customs taxes or charges by your government or post office.
We address your item exactly how you provide it. Once the product reaches the country of destination, your local delivery services will distribute the item for delivery.
Your order might be shipped in multiple shipments for us to optimize shipping and delivery times.
The goods will be imported on behalf of the consignee/buyer. The consignee authorises Martina Tomis to import the goods on his behalf. Further, the consignee/buyer agrees that Martina Tomis may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Returned packages that is not the fault of the sender can be resent at the expense of the customer. Refunds for returned packages that is not the fault of the sender will be issued in full less the expense of the shipping costs incurred by the sender.
If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We reserve the right to change your chosen shipment method to a different one without notifying or compensating you.
Returns of faulty products
Our policy lasts 30 days after the date of delivery. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must contact us prior to sending the item back including description and pictures of the problem.
To complete your return, we require a receipt or proof of purchase.
Please send us an email to start the return process.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned.
Any item that is returned more than 30 days after delivery will not eligible for a full refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We may use a different payment method for the refund than the original payment method - after confirming with you.
If part of the payment was done using a voucher, gift card or discount, only the value paid in money will be returned plus a new corresponding voucher, gift card or discount.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Returns of non-faulty products
Due to the nature of the product - print on demand - we only accept returns of items that arrived to you damaged, misprinted, or otherwise faulty. In all other cases, we do not accept returns.
There may be exceptions on products that are popular and possible to resell again. We never guarantee to accept such return. Always contact us first to ask if we could make such an exception. If so, the cost of shipping (both ways) is up to the customer.
Exchanges
We do not offer exchanges due to the high cost of shipping items this size and also because of the on nature of the products - being printed on demand.
Payment methods accepted
We accept card payments and PayPal payments - as visible on the checkout page. It’s prohibited to use money that you’re not allowed to use. In case a payment is reversed by the payment provider as unauthorised (PayPal or another payment gate), the customer is not entitled to get any goods or compensation.
The content of the webpage is protected by copyright laws and it can’t be used for commercial purposes by others.
In case of a dispute, Portugal’s law will govern the use of the site.
If you need to get in touch with us regarding absolutely anything, don’t hesitate to contact us.
Incorporation: Commercial register maintained by the Municipality court in Prague, Section C, Insert 164187
Privacy Policy
We will:
Never sell your data.
Always keep your data safe and private.
Cookies
We run our website on Squarespace . Squarespace uses some necessary cookies because they allow visitors to navigate and use key features on our site. They help with managing the customers’ accounts, shopping cart and checkout or redirections.
List of cookies follows below in format:
cookie name(s)
purpose
type
duration
Note to understand the purpose of some cookies: Cross-site request forgery (CSRF) is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.
_acloggedin
Supports login by Scheduling client if the client has an account.
Cookie
January 1, 2025
_client_acloggedin
Supports login by Scheduling client if the client has an account.
Cookie
January 1, 2025
algoliasearch-client-js
Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster.
localstorage
Persistent
CART
Shows when a visitor adds a product to their cart
Cookie
2 weeks
CHECKOUT_WEBSITE
Identifies the correct site for checkout when Checkout on Your Domain is disabled.
Cookie
Session
client_username
Remembers a logged in Scheduling client's username between visits
Cookie
1 year
Commerce-checkout-state
Stores state of checkout while the visitor is completing their order in PayPal
sessionstorage
Session
Crumb
Prevents cross-site request forgery (CSRF).
Cookie
Session
hasCart
Tells Squarespace that the visitor has a cart
Cookie
2 weeks
Locked
Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.
Cookie
Session
PHPSESSID
Securely authenticates a visitor during their checkout in Scheduling.
Cookie
1 month
RecentRedirect
Prevents redirect loops if a site has custom URL redirects.
Cookie
30 minutes
remember_client
Remembers Scheduling client’s login details if they have an account.
Cookie
365 days
siteUserCrumb
Prevents cross-site request forgery (CSRF) for logged in site users.
Cookie
3 years
SiteUserInfo
Identifies a visitor who logs into a customer account
Cookie
3 years
SiteUserSecureAuthToken
Authenticates a visitor who logs into a customer account
Cookie
3 years
squarespace-announcement-bar
Prevents the announcement bar from displaying if a visitor dismisses it
localstorage
Persistent
squarespace-likes
Shows when you've already "liked" a blog post.
localstorage
Persistent
squarespace-popup-overlay
Prevents the promotional pop-up from displaying if a visitor dismisses it
localstorage
Persistent
ss_cookieAllowed
Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies
Cookie
30 days
ss_sd
Ensures that visitors remain authenticated during their sessions.
Cookie
Session
Test
Investigates if the browser supports cookies and prevents errors.
Cookie
Session
TZ
Allows a Scheduling client’s appointments to display correctly based on their time zone preferences.
localstorage
Persistent
ss_cid, ss_cpvisit, ss_cvr
Identifie unique visitors and tracks a visitor’s sessions on a site
cookies
2 years
ss_cvisit, ss_cvt
Identifie unique visitors and tracks a visitor’s sessions on a site
cookies
30 minutes
We’re using Mailchimp.com to offer and manage subscriptions. You can find the cookies that they use here.
Other data that we collect
We collect and process the following data about you:
a) Information you give us "Submitted Information": This is information you give us about you by browsing our Site, filling in forms on the Site, or by corresponding with us (for example, by e-mail). It includes information you provide when you register to use the shop, subscribe to email list or report any problems. If you contact us, we will keep a record of that correspondence. The information you give us may include your name, address, e-mail address, phone number, username, password and other registration information, financial, details and your Company name, TAX/VAT ID and any other information you provide us in order to prove your eligibility to use our services.
b) Information we collect about you and your device. Each time you visit our Site we will automatically collect the following information:
technical information, including the internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information, the type of mobile browser you use;
information about your visit, including the full uniform resource locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, device information;
Location Information. We use your IP address to determine your location.
c) Information to help us deliver our service to you. We work closely with third parties in order to help us deliver our products and service to you. These third parties are sub-contractors in technical, payment and accounting services, advertising networks, analytics providers, search information providers. Information we may collect about you from such parties can include information relating to your payment transactions.
We use Squarespace as platform for our services - you can find their privacy policy here.
We’re using Mailchimp.com to offer and manage subscriptions. You can find the cookies that they use here. You can find all the information related to GDPR and Mailchimp.com here.
We use Google Analytics and its related cookies: https://business.safety.google/adsprocessorterms/
Data processing partners
We will disclose the data we collect from you to certain third parties who use personal data in delivering their services to us, they use data securely and confidentially and under strict contractual controls in accordance with data protection laws.
We send personal data to the following sets of data processors in order to perform our services:
Squarespace: The site runs on Squarespace service. Therefore, this is in order to safely and securely store your data and allow us to show and sell our products and services;
Banking and financial services partners: Financial services providers that help us provide the services including banking partners, banking intermediaries and international payments services providers;
Analytics providers: We also use analytics and search engine providers that assist us in the improvement and optimisation of our site;
Companies wich outsource our bookkeeping: We share your data with our external bookkeeping provider.
We may also disclose your personal information in the following circumstances: If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.
More about why do we collect the information
We use information held about you in the following ways:
a) Submitted Information:
to carry out our obligations arising from any transactions you enter into with us (delivery of our products and services);
to notify you about changes to our service;
b) Device Information:
to administer our site for internal operations, including troubleshooting, data analysis, testing, statistical purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure; and
to measure or understand the effectiveness of advertising we serve to you and others, and
to comply with our regulatory obligations.
c) Location Information:
to comply with our regulatory obligations
to protect against fraud;
d) Third Party Information: We will combine this information with information you give to us and information we collect about you from any public sources. We will use this information and the combined information for examle to verify your tax status to make sure we use the right tax regime for billing.
Marketing
You can ask us to stop sending you marketing messages at any time.
Data storage and international transfers
The data that we collect from you will be stored by Squarespace. Your data may be processed outside of the EEA. We will need to process your personal data in order for us, for example, to action a request made by you to execute an international payment, process your payment details provide the products or services. We will take all steps to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Retaining your information
As a payer of VAT we are obligated by law to retain documents relating VAT which could contain personal data about you and your transactions for a period of 10 years. We therefore use this retention requirement as a benchmark for all personal data that we receive from you. In order to not hold your information for longer than is strictly necessary we will not hold any of your personal data for more than 10 years after the termination of our business relationship.
Your legal rights
You have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you. If you require this, then please reach out to our support team via the contact form.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. If you require this, then please reach out to our support team via the contact form.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. We are under certain law obligations to retain certain data for a minimum of 10 years (see above). Please note that these retention requirements supersede any right to erasure requests under applicable data protection laws.
Object to processing of your personal data. This is in situations where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights. Please note that these requirements supersede any right to objection requests under applicable data protection laws. If you object to the processing of certain data then we may not be able to provide the Services and it is likely we will have to terminate your account.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Please note that any requests in relation to the restriction of the processing of your data means that we may not be able to perform the contract we have or are trying to enter into with you (including the Services). In this case, we may have to cancel your use of the Services but we will notify you if this is the case at the time.
Request the transfer of your personal data to you or to a third party. We will provide to you, your personal data in a structured, commonly used, machine-readable format, which you can then transfer to an applicable third party. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you require this then please reach out to our support team via the contact form.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide the Services to you. We will advise you if this is the case at the time you withdraw your consent.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within two months. Occasionally it may take us longer than two months if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (including the Services). In this case, we may have to cancel your use of the Services but we will notify you if this is the case at the time.
Changes to Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of Services.
Complaints and contact
All questions relating to data and your privacy are welcomed and should be addressed to our support team. If you have any questions, comments or requests regarding this privacy policy then please contact Our support team via the contact form.
You have the right to make a complaint at any time to a data protection authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the authority so please contact us in the first instance via our contact form.